Shipping & Delivery NEW SHIPPING RATES

AS YOU ALL MAY KNOW SHIPPING COMPANIES HAVE BEEN INCREASING THEIR RATES IN THE LAST 2 YEARS. The major components are "fuel surcharge" and "emergency situation surcharge".

We do our best to give you a top notch service using a reliable and tracked express courier which offers 24-48H delivery time almost everywhere. Luckily we just got slighly better rates as our volumes are costantly increasing.

WE DO OUR BEST!

Shopping on Nero Scuro website is convenient. We also want it to be cheap and easy.Therefore we decided to offer the Express Delivery to Italy for free on any orders containing at least 3x250g coffee bags.

NEW SHIPPING RATES FOR EU COUNTRIES + SOME EXTRA EU

Please notice that the delivery times on the tables below are always indicative and expressed in terms of working days after the shipping. Please check out the FAQ section for further information on the delivery lead times.

SHIPPING TO ITALY (excluded Sicily, Sardinia, Calabria and a few areas subject to courier supplement)

Notice that, in the calculation of the shipping costs, a 1kg bag or the starter pack is considered equivalent to 3x250g bags.

SHIPPING TO ITALY (only Sicily, Sardinia and Calabria)

Notice that, in the calculation of the shipping costs, a 1kg bag is considered equivalent to 3x250g bags.

SHIPPING TO ITALY (only areas subject to courier supplement)

Notice that, in the calculation of the shipping costs, a 1kg bag is considered equivalent to 3x250g bags.

The following zip codes are included in this category: 30100, 30121, 30122, 30123, 30124, 30125, 30126, 30132, 30133, 30135, 30141, 30142.

SHIPPING TO EU COUNTRIES

We ship to most EU contries. During the checkout, a precise quotation of the shipping costs is provided for the countries where we ship.

NEW EXPRESS COURIER SHIPPING RATES: order at least 4 coffee bags and get a 10€ flat rate! - for most EU Countries -

SHIPPING TO OTHER COUNTRIES

Some Extra EU countries are already listed. If you are a customer wishing to have a shipping quote to other countries not listed, please contact us at info@neroscurocoffee.com. If you're whishing to order more than 5kg, please inquire about whole sale prices.

NEW EXPRESS COURIER SHIPPING RATES: order at least 6 bags and get a discounted rate!

IMPORT DUTIES AND LEVIES

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Italy may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office prior the order for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please refer to the Terms & Conditions of Nero Scuro Specialty Coffee Roasters for further details on our policies.

WRONG ADDRESS AND MISSED DELIVERY

The recipient is responsible to provide a garrisoned or manned during the normal working hours. If the address provided is incorrect or after repeated delivery attempts by the courier the recipient is not available to collect the parcel, the parcel will be sent back to us. In this situation we are not responsible of the failed delivery and the recipient will bear the costs of any further shipments to her/his address.

CHANGE TO SHIPPING COSTS

Please understand that our shipping providers may, time to time, change their shipping fares. We will do our best to keep this page updated. Therefore the information above may change at any time. Additionally, please consider that we firstly always update the calculation algorithm that establish the shipping fare. That calculation shall prevail on what listed on this page. Nero Scuro SRL additionally reserve themselves the rights to cancel at any time and without notice, before the goods are shipped the customer, any order by refunding the whole amount paid by the customer. In such case nothing more shall be due by Nero Scuro SRL to the customer.